dg334 Privacy Policy — Your Data, Protected

1. Information We Collect

When you interact with the dg334 platform — whether by visiting the website, creating an account, making a deposit, placing a bet, or contacting our support team — we may collect the following categories of personal data:

1.1 Information You Provide Directly

This is data you actively submit to us in the course of using dg334's services:

• Registration data: Full name, date of birth, email address, mobile phone number, and chosen username.
• Identity verification (KYC) documents: National Identity Card (NID), passport, driver's licence, or other government-issued photo identification, together with proof-of-address documents such as utility bills or bank statements dated within the previous three months.
• Payment information: The mobile financial service account details (bKash, Nagad, Rocket, Upay) or bank account details you use to deposit or withdraw funds. dg334 does not store full card numbers — payment card data is processed via PCI-DSS-compliant third-party payment processors.
• Support communications: Records of live chat conversations, support ticket exchanges, and any emails you send to [email protected].
• Responsible gaming self-declarations: Information you provide when setting deposit limits, requesting self-exclusion, or using other responsible gaming tools.

1.2 Information Collected Automatically

When you access or use the dg334 platform, our systems automatically collect certain technical and behavioural data:

• Device and browser data: IP address, device type (desktop, mobile, tablet), operating system version, browser type and version, screen resolution, and language settings.
• Usage and session data: Pages visited, features accessed, games played, bets placed and their outcomes, session duration, click-through patterns, and navigation paths within the platform.
• Transaction logs: A complete record of all deposits, withdrawals, bonus activations, and wager history associated with your account. These records are maintained for compliance and dispute resolution purposes.
• Geolocation data: General geographic location derived from your IP address. dg334 does not collect precise GPS-level location data from your device.
• Cookies and tracking technologies: For a full explanation, see Section 4 (Cookies and Tracking Technologies) below.

2. How We Use Your Data

dg334 processes your personal data on the basis of one or more of the following legal grounds: performance of a contract (your account agreement with dg334), compliance with a legal obligation, legitimate interests pursued by dg334, and — where applicable — your freely given consent. The specific purposes for which we use your data are:

Purpose	Legal Basis	Data Categories Used
Account creation and management	Contract performance	Registration data, device data
Identity and age verification (KYC)	Legal obligation	KYC documents, registration data
Processing deposits and withdrawals	Contract performance	Payment information, transaction logs
Fraud prevention and AML monitoring	Legal obligation / legitimate interest	All data categories
Customer support and dispute resolution	Contract performance / legitimate interest	Support communications, transaction logs
Responsible gaming monitoring	Legal obligation / legitimate interest	Usage data, self-declarations, transaction logs
Platform security and technical operations	Legitimate interest	Device data, session data, IP address
Marketing communications (opt-in only)	Consent	Email address, communication preferences
Analytics and platform improvement	Legitimate interest	Usage data, session data (anonymised)

dg334 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or notifying you via an updated Privacy Policy.

3. Data Sharing and Third Parties

dg334 does not sell your personal data to any third party. However, in order to deliver our services effectively and comply with our legal obligations, we may share certain categories of your data with the following types of recipient:

3.1 Payment Service Providers

To process your deposits and withdrawals, dg334 shares the minimum necessary payment information with our approved payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers operate under their own privacy policies and data protection obligations. dg334 requires all payment partners to maintain data security standards consistent with industry best practice.

3.2 Identity Verification Services

Where third-party KYC or identity verification providers are engaged to assist with the verification of your identity documents, the relevant documents and associated data will be shared with those providers solely for that verification purpose. All such providers are contractually obligated to treat your data confidentially and to use it only for the specific verification task.

3.3 Technology and Platform Providers

dg334's platform is supported by a range of technology service providers, including game content suppliers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), hosting infrastructure providers, analytics platforms, and cybersecurity services. These providers may process limited technical data (such as session identifiers or anonymised usage statistics) in the course of providing their services to dg334.

3.4 Legal and Regulatory Authorities

dg334 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required or compelled to do so, or where such disclosure is necessary to protect the rights, property, or safety of dg334, our players, or the public.

4. Cookies and Tracking Technologies

dg334 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — deliver relevant promotional content. The following categories of cookies may be set when you visit dg334:

4.1 Strictly Necessary Cookies

These cookies are essential for the dg334 platform to function and cannot be disabled. They include session authentication tokens (which keep you logged in during your visit), security cookies (which protect against cross-site request forgery), and load-balancing cookies. Because these cookies are strictly necessary for the operation of the platform, they are set without requiring your consent.

4.2 Functional Cookies

Functional cookies allow dg334 to remember your preferences and personalise your experience. This includes remembering your preferred language, currency display settings, and game layout preferences between sessions. These cookies improve usability but are not essential to the core functioning of the platform.

4.3 Analytics Cookies

Analytics cookies collect aggregated, anonymised data about how visitors use the dg334 platform — for example, which pages are visited most frequently, where users navigate from, and how long sessions last. This information is used solely to improve the platform's performance and user experience. dg334 does not use analytics data to identify individual users.

4.4 Marketing and Retargeting Cookies

Where you have given explicit consent, dg334 may use marketing cookies to deliver personalised promotional content relevant to your interests. You may withdraw this consent at any time by updating your cookie preferences or contacting our support team. Withdrawing consent for marketing cookies will not affect your ability to use any core dg334 service.

5. Data Retention

dg334 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, and in accordance with any applicable legal retention requirements. The following retention periods apply as a general guide:

• Active account data (registration information, KYC documents, transaction history): Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with anti-money laundering and financial record-keeping obligations.
• Support communications: Retained for up to three (3) years after the conversation closes, to support dispute resolution and quality assurance.
• Marketing preferences and consent records: Retained for the duration of your registration and for up to two (2) years following account closure or consent withdrawal, to demonstrate compliance with consent-based marketing obligations.
• Analytics and session data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Personally identifiable session data is deleted or anonymised within twelve (12) months of collection.
• Cookies: Strictly necessary and functional cookies expire at the end of the browser session or within a defined period as set out in the cookie itself (typically 30–365 days for persistent cookies).

When your data is no longer required for the purposes for which it was collected and any applicable mandatory retention period has expired, dg334 will securely delete or permanently anonymise the data.

6. Your Privacy Rights

As a dg334 player or platform visitor, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We aim to respond to all data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data dg334 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances — for example, where data is no longer necessary for the purposes for which it was collected — you may request the deletion of your personal data. This right is subject to any overriding legal obligations dg334 has to retain data (such as AML record-keeping requirements).
• Right to Restrict Processing: You may request that dg334 temporarily stop processing your data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
• Right to Object: You have the right to object to processing of your personal data where dg334 relies on legitimate interests as its legal basis, unless dg334 can demonstrate compelling legitimate grounds for the processing that override your interests.

7. Data Security Measures

dg334 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption: All data in transit between your browser or device and the dg334 platform is encrypted using industry-standard SSL/TLS protocols. Our platform maintains an up-to-date SSL certificate at all times.
• Encrypted data storage: Sensitive data at rest — including identity documents and payment information — is stored in encrypted form using strong, current encryption standards.
• Access controls: Access to personal data within dg334's internal systems is restricted to staff members who require it to perform their specific job functions. All access events are logged and subject to regular audit.
• Two-factor authentication (2FA): dg334 encourages all players to enable 2FA on their accounts as an additional layer of login security. 2FA is available via the account security settings.
• Intrusion detection and monitoring: Our platform infrastructure is monitored continuously for unusual activity, attempted breaches, and security anomalies. Automated alerts are in place to flag suspicious patterns for immediate review.
• Staff training: All dg334 team members who handle personal data receive regular training on data protection responsibilities, secure data handling procedures, and incident response protocols.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, dg334 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

8. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or dg334's handling of your personal data, please contact our dedicated data protection team using the details below. All privacy enquiries are treated with strict confidentiality and handled by trained staff members.

dg334 also welcomes feedback on this Privacy Policy. If you believe we are not handling your data in accordance with the principles set out in this document, you are encouraged to raise the matter with our support team in the first instance. If you remain dissatisfied after doing so, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.